Terms of service

1. Acceptance of the Terms

By accessing, registering for, or using the Draaly platform (available at www.draaly.com), you accept these Terms of Service in their entirety. If you do not agree with any of the provisions set forth here, you must not use the platform. Draaly is operated by Rivana Solutions LTDA, a company incorporated under the laws of the Federative Republic of Brazil.

2. Description of the Service

Draaly is a comprehensive management platform for psychotherapy and mental health practices that allows:

  • Management of appointments and therapy sessions;
  • Administration of patients’ clinical records;
  • Secure communication between therapists and patients;
  • Management of plans, payments, and billing;
  • Assignment and follow-up of therapeutic tasks and clinical forms;
  • Access to a library of therapeutic resources.

Draaly does not provide mental health services and does not replace the therapeutic relationship. The platform is a technology tool at the service of health professionals and their patients.

3. Registration and User Accounts

To use Draaly, you must create an account by providing true, complete, and up-to-date information. You are responsible for:

  • Keeping your login credentials confidential;
  • All activities that take place under your account;
  • Immediately notifying support (alejandro@draaly.com) of any unauthorized use of your account.

We reserve the right to suspend or cancel accounts that violate these terms or show suspicious activity.

4. Types of Users

  • Practices and Therapists: They are responsible for the ethical and lawful use of the platform in the practice of their profession, for complying with the health regulations applicable in their jurisdiction, and for the accuracy of the professional information provided.
  • Patients: They are responsible for providing true information when registering, keeping their account confidential, and using the platform in accordance with their therapist’s guidance.

5. Plans and Payments

Draaly offers different subscription plans for practices. The prices, features, and limits of each plan are detailed in the plans section of the platform. Rivana Solutions LTDA reserves the right to change prices with 30 (thirty) days’ prior notice.

  • Payments are processed through secure providers (Stripe or other enabled methods);
  • Subscriptions renew automatically unless canceled beforehand;
  • Refunds will be handled in accordance with the Brazilian Consumer Protection Code (Law No. 8,078/1990) and the specific policies of each plan.

6. Intellectual Property

All intellectual property rights over the Draaly platform, including its source code, design, logos, texts, and features, belong to Rivana Solutions LTDA. Use of the platform does not grant the user any intellectual property rights over it. Clinical content entered by therapists and patients belongs to its respective authors; Draaly does not claim ownership of such content.

7. Acceptable Use

Users agree not to:

  • Use the platform for illegal or unauthorized purposes;
  • Attempt to access other users’ accounts without authorization;
  • Distribute malware or malicious code through the platform;
  • Reverse engineer any component of Draaly;
  • Use the platform to store or transmit content that violates the rights of third parties.

8. Service Availability

Draaly strives to keep the platform continuously available but does not guarantee uninterrupted operation. We may carry out scheduled or emergency maintenance that requires temporary interruptions of the service.

9. Limitation of Liability

To the fullest extent permitted by Brazilian law, Rivana Solutions LTDA will not be liable for:

  • Clinical decisions made by therapists using the platform;
  • Indirect, incidental, or consequential losses arising from the use of Draaly;
  • Service interruptions caused by factors beyond our control.

> Draaly is not an emergency service. In a mental health crisis, contact your local emergency services (CVV: 188 in Brazil; 988 Suicide & Crisis Lifeline in the United States, or the emergency number in your country).

10. Data Protection

The processing of personal data is governed by our Privacy Policy and by Brazil’s General Data Protection Law (LGPD — Law No. 13,709/2018). For more information, please see our Privacy Policy.

11. Changes to the Terms

Rivana Solutions LTDA may change these Terms of Service at any time. Substantial changes will be communicated to users at least 15 (fifteen) days in advance through the platform or by email. Continued use of Draaly after the notice constitutes acceptance of the new terms.

12. Cancellation

  • By the User: You may cancel your account at any time from your profile settings or by contacting alejandro@draaly.com. Cancellation of a practice subscription takes effect at the end of the current billing period.
  • By Draaly: We reserve the right to suspend or cancel accounts that violate these terms, with prior notice, except in cases of urgency or serious violation.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federative Republic of Brazil. To resolve any dispute arising from these Terms, the parties submit to the jurisdiction of the competent courts of Brazil, without prejudice to the consumer’s right to bring proceedings in the courts of their place of residence, as provided by the Consumer Protection Code.

14. Contact

If you have questions about these Terms of Service, you can contact us:

  • Email: alejandro@draaly.com
  • Company: Rivana Solutions LTDA
  • Platform: www.draaly.com

Last updated: April 2026

Last update managed by the platform administrator.